Privacy policy

1. Introduction

Vismitha (“we”, “us”, “our”) operates this marketplace website and related services. This policy explains how we handle personal information when you browse, create an account, place orders, or contact us. By using the site, you agree to this policy alongside our Terms of service.

2. Information we collect

• Account and profile: name, email, phone, delivery addresses, and preferences you save in your account or at checkout.
• Orders: items purchased, payment method type (processing may be handled by payment partners), and communications about your order.
• Technical data: IP address, device and browser type, general location from IP, pages viewed, and cookies or similar technologies used to keep you signed in and to understand how the site is used.
• Support: information you send when you contact us or report a problem.

3. How we use information

We use the information above to:

• Provide the marketplace, process orders, and arrange delivery or pickup as offered.
• Authenticate accounts, prevent fraud, and keep the platform secure.
• Send transactional messages (order updates, receipts) and, where you opt in, marketing you can unsubscribe from.
• Improve our services, fix errors, and analyze aggregate usage trends.
• Comply with legal obligations and respond to lawful requests.

4. Sellers and service providers

Independent stores on Vismitha receive the information needed to fulfill your orders (for example, shipping details). We may share data with trusted providers that host our infrastructure, process payments, send email, or help us operate the site. They may only use it as we instruct and as required by law.

5. Cookies

We use cookies and local storage where necessary for sign-in, cart, security, and preferences. You can control cookies through your browser; disabling some cookies may limit certain features.

6. Retention and security

We keep information only as long as needed for the purposes above, including legal, tax, and dispute resolution. We use appropriate technical and organizational measures to protect data; no method of transmission over the internet is completely secure.

7. Your choices

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to certain processing. Contact us using the details your marketplace provides (support or admin contact). We will respond within a reasonable time.

8. Children

Our services are not directed at children under 16. If you believe we have collected data from a child, please contact us so we can delete it.

9. Changes

We may update this policy from time to time. We will post the new version on this page and adjust the “Last updated” date. Continued use after changes means you accept the revised policy.

10. Contact

For privacy questions or requests, please reach out through the contact or support channels published on Vismitha.